Flooring FAQs

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As with any home improvement undertaking, it's natural to have questions about the floor buying process. But don't worry. Like your floor, we've got you covered!

What’s the most important thing to consider when choosing new flooring?

That’s a great question. And the answer is different for everyone. Some things you’ll want to consider include: the look you want to achieve, how much foot traffic the room gets, how important durability and easy maintenance is to you, and your budget.

We’ve put together some tips on how to select the right flooring for you and questions to ask your flooring expert. But the best approach is to talk to a RiteRug specialist. You can drop by any of our showrooms, make an appointment with a specialist at a showroom, or schedule an in-home consultation. We’ll be happy to make a personal recommendation.

We're so excited for our new floor! What should we do to prepare the room for installation?

The day before the professional installers arrive at your home, please make sure that all breakable objects are removed — not just from the room itself, but from walls and table tops where the installers will enter.

The installers will cover large areas to prevent dust and debris created when the old flooring is taken up, but you might want to cover smaller items yourself.

Visit the Preparing for Installation Guide for more information on what to expect before, during, and after installation.

Is it possible to give me a specific installation time?

While we wish we could give you an exact arrival time for the installers, it's simply not possible to predict or plan for installation delays that are out of our control. As a courtesy, we offer a block of time when the installers will arrive to help minimize the disruption on you and your family.

Is there anything we need to do after installation?

Besides moving your personal items back into your room, you may notice small nicks in the walls from where the installers carry in the material. Minor nicks are normal and should be easy to touch up at your convenience.

You may also notice that some of your doors need shimmed or trimmed due to height difference between the old and new flooring material. RiteRug does not handle carpentry, so we suggest you consult a do-it-yourself guide or consult a professional.

Visit the Preparing for Installation Guide for more information on what to expect before, during, and after installation.

Must I pay for my flooring upfront, before installation?

As with any merchandise purchase, we do require full payment before installation. However, as a convenience to our customers, we only require half the purchase price when the flooring is ordered, with the rest due by installation.

Due to the custom nature of flooring, most of the materials we order are non-returnable and/or there is a restocking fee to the manufacturer. If you have any questions about payment, ask your RiteRug specialist for more information.

How long is my installation warranty?

Installation issues typically reveal themselves within the first year, so RiteRug's installation warranty is one year to date of install. After one year, flooring issues that arise are typically due to such things as your home's natural expansion with the seasons. Normal wear and tear is not included in the installation warranty.

For information about your manufacturer warranty, please see your original paperwork, or visit the manufacturer’s website.

Our subfloor has a problem (crack, water damage, etc.). Is RiteRug responsible?

No. The subfloor (what is underneath your flooring) is part of the foundation of your home. A subfloor can move, crack and change over time, and RiteRug is not responsible for knowing the hidden conditions of your foundation or subfloor.

Who is responsible for the gas being shut off or bringing it up to code if a break happens?

It is your responsibility as the homeowner to ensure that codes are up to date and/or to have the gas lines connected or reconnected. RiteRug is not responsible for codes being up to date or for gas shut off or gas line repair.

Note that not all flooring installations require gas shut off.

What’s the best way to maintain my new floor?

Regular cleaning will keep your floor looking its best. How to clean it depends on what type of flooring you have. See our tips for cleaning carpet, hardwood, tile, vinyl, and laminate.