Return Policy

Return Policy for Website Purchases:

  • All returns of material purchased on the riterug.com website require pre-approval.
    • Email websiteorders@riterug.com with your order number to request a Return Authorization and Return Shipping Label.
    • Returns must be requested within 30 days of delivery.
    • There is a 4 carton minimum on flooring returns. Smaller quantities should be kept for future repairs.
    • Returned product must be in "like new" condition and factory sealed.
  • Actual freight charges, both inbound and outbound, will be deducted from any refunds.
  • Free shipping and discounted shipping charges will be deducted at the actual shipping cost.
  • Refunds will be issued to the original payment method.