Customer reviews
Your Opinion Matters
Every review below comes from a real RiteRug customer, collected through Google and our own website across our showrooms and in-home consultations.
Most recent reviews
Bob Lovell
Aug 27, 2026
Nice selection of carpets pricing is reasonable , install was done quickly. Very pleased with result.
Francie Henry
Aug 27, 2026
- Our Website
Great experience from start to finish!! Great people and they do great work!
Debi Boyle
Aug 27, 2026
RiteRug was able to order the identical area rug I saw elsewhere and the RiteRug price was HALF the price of the other store!
Debi Boyle
Aug 27, 2026
RiteRug was able to order the identical area rug I saw elsewhere and the RiteRug price was HALF the price of the other store!
Christina Dudek
Aug 27, 2026
It is always a pleasure working with Eric Stembridge and Artie Rug! Loads of flooring options, great prices, impeccable service and timely installation! What more can you ask for in a business?
Christina Dudek
Aug 27, 2026
It is always a pleasure working with Eric Stembridge and Artie Rug! Loads of flooring options, great prices, impeccable service and timely installation! What more can you ask for in a business?
John Dressler
Aug 27, 2026
The salesman, Danny Jobin, is very knowledgeable and obtained precise measurements which avoided any unnecessary costs and over supply. The install crew started the day a man or two down but others joined late in the day. They installed the same day, which took 12 hours, but their determination got the job done. Highly satisfied. Thanks.
Fiorito
Aug 26, 2026
- Our Website
Natalie was great to work with right from our introduction. She was able to accommodate and adjust to our schedule. Installers were professional and easy to communicate with
Luz Elena Celis
Aug 24, 2026
I had a great experience with Rite Rug! They replaced the carpet in my home, and I also purchased laminate flooring from them. Their prices are very competitive, their customer service is excellent, and the entire process was fast and efficient. Everyone was professional, helpful, and responsive. I’m very happy with the quality of their work and products. Highly recommend Rite Rug!
Daniel Clark
Aug 24, 2026
- Our Website
The installation was done well/ the scheduling isnt very customer friendly should really tell you when they can come and do your work without having to miss work. Or be open on the weekends to do it it wasn't an option. Other than that, that was impressive of one man carpet land machine.
Stanley Smith
Aug 24, 2026
Jennifer was easy to speak and deal with. The installers did not speak English so communication was a challenge at times. However installers were very accommodating. Only replaced carpet downstairs and bottom step of staircase. Carpet for the bottom step did not match well with replaced downstair carpet. That was disappointing. However, overall satisfied.
Lane Prescott
Aug 24, 2026
Affordable pricing and very professional installers, I would highly recommend RiteRug.
Lane Prescott
Aug 24, 2026
Affordable pricing and very professional installers, I would highly recommend RiteRug.
Graeme Eastgate
Aug 24, 2026
Good install. And workers cleaned up and also redid two steps/landings that had stains in new carpet
Graeme Eastgate
Aug 24, 2026
Good install. And workers cleaned up and also redid two steps/landings that had stains in new carpet
Tracy Lawson
Aug 24, 2026
Ray was wonderful to work with the crew was fast and thorough the carpet looks wonderful
Kris Peoples
Aug 24, 2026
The installers did a fantastic job. The only issues we had were the truck broke down on the original day of install & the communication wasn't the best on the follow up day. Once everything got resolved the job went well. Would recommend them!!
Kris Peoples
Aug 24, 2026
The installers did a fantastic job. The only issues we had were the truck broke down on the original day of install & the communication wasn't the best on the follow up day. Once everything got resolved the job went well. Would recommend them!!
Robert Nusser
Aug 23, 2026
Great store. Helped my wife make a selection for new flooring. We had it installed last week and it looks fabulous.
Matt Kroger
Aug 22, 2026
I visited several flooring places before picking Rite Rug. Hands-down, they had the best price for similar products at other places. The installers were efficient and did an amazing job. They managed to get my old flooring out and the new flooring in all in a single day.
Dave Killinger
Aug 21, 2026
I really like my new floor. Looks nice.
Denise Babjack
Aug 21, 2026
- Our Website
Tim was great!! Very prompt and efficient. We even had to have our carpet trimmed down some and rebound and the person who came to do that was finished in half an hour. The rug looks perfect. Would use them again and will recommend them to anyone who wants to buy a rug!!! Very reasonable price too!!! 😊
Denise Babjack
Aug 21, 2026
- Our Website
Tim was great!! Very prompt and efficient. We even had to have our carpet trimmed down some and rebound and the person who came to do that was finished in half an hour. The rug looks perfect. Would use them again and will recommend them to anyone who wants to buy a rug!!! Very reasonable price too!!! 😊
Steve Sausman
Aug 20, 2026
- Our Website
Excellent job. Very professional.
Kelsey Deese
Aug 20, 2026
They missed one of our bedrooms in the estimate. They did come back and do the missed room 2 days later. They badly scuffed door thresholds/ trim in every area they replaced the carpet. We just had painting done 1 week prior to their work. Salesman was fine.
Greg McQuesten
Aug 20, 2026
Chris was great. Showroom visit was thorough and explained all the process. Came to install on the promise date, bright and early. The installers worked non-stop and was finished quickly. The quality of work was amazing. Highly recommend RiteRug New Albany.
Dan Davis
Aug 20, 2026
Sales and install went great! Sales person and installers were very professional and easy to work with.
Jodi Fletcher
Aug 20, 2026
- Our Website
The installers were very efficient and polite. My reason for not giving a 5 ratings was because they left 2 boards on the garage floor with nails sticking up. I have 2 children ages 2 and 4.