Return Policy

_{Return Policy for Website Purchases:}

All returns of material purchased on the riterug.com website require pre-approval.
- Email websiteorders@riterug.com with your order number to request a Return Authorization and Return Shipping Label.
- Returns must be requested within 30 days of delivery.
- There is a 4 carton minimum on flooring returns. Smaller quantities should be kept for future repairs.
- Returned product must be in "like new" condition and factory sealed.
Actual freight charges, both inbound and outbound, will be deducted from any refunds.
Free shipping and discounted shipping charges will be deducted at the actual shipping cost.
Refunds will be issued to the original payment method.