Online Order Shipping & Return Policy

Small flooring orders may be shipped by FedEx or UPS and delivered to the location normally used by the carrier at the shipping address.  

Business Freight Delivery:

We can ship flooring to a commercial address located in a non-residential area. The receiving location must have a loading dock, forklift or another appropriate method for unloading the shipment unless other arrangements are approved in advance. 

Additional charges assessed by the carrier for services such as liftgate delivery, inside delivery, redelivery, storage or an incorrect delivery classification may be the responsibility of the customer.  

Area Rug Shipping and Delivery

Area rugs and related accessories may be drop-shipped directly from the manufacturer or supplier. Because products may ship from different locations, items within the same order may arrive separately and on different dates. Rug pads and accessories may also ship separately from the area rug.  

Estimated processing and delivery information may be provided on the product page, during checkout or in the shipping confirmation. These dates are estimates and may change because of inventory availability, manufacturer processing times, carrier delays or other circumstances outside RiteRug Flooring’s control.

Area rugs are generally shipped by FedEx or UPS. The shipping method is determined based on the rug’s size, weight, shipping location and carrier requirements.  

Area rugs may arrive rolled, folded, boxed or wrapped in protective packaging. Temporary creases or curling caused by packaging are normal and generally relax after the rug is unrolled and allowed to lie flat.  

Customers should inspect area rugs promptly after delivery and retain all original packaging until they have confirmed that the correct item was received in satisfactory condition.  

Delivery and Shipping Fee Calculation

Online orders may be subject to shipping fees. Fees are calculated during checkout based on the product type, package size and weight, delivery method and destination.  

Oversized products or products requiring special handling may be subject to an additional shipping or handling charge. Any applicable charge will be displayed during checkout.  

To view the shipping cost for an order:

1. Add the items to your cart.
2. Select CHECKOUT.
   
3. Enter your shipping address.
   
4. Select CONTINUE TO SHIPPING
   

The available delivery method and applicable shipping cost will be displayed before the order is submitted.

Sample orders containing up to five flooring samples are shipped at no charge.

After Your Order Is Placed

After your order is placed, you will receive an order confirmation by email. 

A separate email will be sent when all or part of the order ships. Tracking information will be provided when it becomes available. 

 Products shipped from different facilities or suppliers may generate multiple shipping confirmations and tracking numbers.

Order Changes and Cancellations 

Orders are processed quickly. If you need to cancel an order or change the product, quantity or shipping address, contact websiteorders@riterug.com immediately. 

We will attempt to accommodate the request, but changes and cancellations cannot be guaranteed after an order has entered processing or has been submitted to a manufacturer, supplier or carrier.

If an area rug has already been processed or shipped, the order must be handled as a return. The customer will be responsible for the applicable return shipping charge. 

Address corrections or delivery changes requested after shipment may result in additional carrier fees, which will be the customer’s responsibility.

Returns and Refunds

All returns require advance approval from RiteRug Flooring. Return requests must be made within 30 calendar days following delivery. 

Do not return an online purchase to a RiteRug Flooring store, warehouse, manufacturer or supplier unless specifically instructed to do so. 

Products returned without authorization or sent to the wrong location may be refused, returned to the customer or assessed additional shipping and handling charges. 

To request a return:

• Email websiteorders@riterug.com within 30 calendar days of delivery.
• Include your order number, the product you wish to return and the reason for the return. 
• Wait for a Return Authorization and return shipping instructions before shipping the product. 
• Follow all packaging and shipping instructions provided with the Return Authorization.
  

Flooring Returns

The following conditions apply to flooring returns:

• There is a four-carton minimum for flooring returns. Smaller quantities should be retained for future repairs.
• Flooring must be unused, in like-new condition and in its original, factory-sealed packaging. 
• Actual outbound and return freight charges will be deducted from the refund. 
• If free or discounted shipping was provided on a flooring order, RiteRug Flooring’s actual outbound shipping cost may be deducted from the refund. 
• If RiteRug Flooring provides a prepaid return shipping label, the cost of the label will be deducted from the refund unless the product was confirmed to be damaged, defective or shipped incorrectly.
  

Area Rug Returns

Area rugs may be returned within 30 calendar days following delivery. All area rug brands sold on riterug.com are eligible for return when the requirements of this policy are met. 

The following conditions apply:

• The area rug must be unused, unwashed, unaltered and in new, resalable condition. 
• The rug must be free of stains, dirt, odors, pet hair and other signs of use. 
• The rug must be returned in its original packaging whenever possible. 
• If the original packaging cannot be reused, the rug must be fully and securely wrapped in heavy-duty protective plastic or comparable protective packaging. 
• Do not fold, staple or place tape directly on the surface of the rug. RiteRug Flooring will provide a prepaid return shipping label. 
• For returns based on color, size, appearance, preference or another reason unrelated to damage, defect or an incorrect shipment, the cost of the prepaid return shipping label will be deducted from the refund. 
• Original expedited shipping charges, special-handling charges and other separately charged shipping fees are nonrefundable. 
• When standard shipping was advertised as free, the original standard outbound shipping cost will not be deducted from the area rug refund. 
• Area rugs must be returned to the location specified in the Return Authorization. Because rugs may be drop-shipped, the return location may be the manufacturer’s or supplier’s facility rather than a RiteRug Flooring location.

The following area rug products are final sale and cannot be returned unless damaged, defective or shipped incorrectly:

• Custom-sized, personalized or made-to-order rugs. 
• One-of-a-kind rugs. Clearance, closeout or final-sale merchandise. 
• Products identified as nonreturnable on the product page. 
• Rug pads that have been opened or removed from their original packaging

Area Rug Color, Pattern and Size Variations

We make reasonable efforts to display product colors accurately. However, colors may appear differently because of lighting, photography and variations among computer and mobile-device screens. 

Patterns, borders and design proportions may vary based on the size and shape of the rug. Handmade and natural-fiber rugs may also have slight variations in color, texture, weave and dimensions. 

Unless otherwise stated by the manufacturer, an area rug’s actual dimensions may vary by up to approximately three inches from the dimensions shown. 

 Normal color variation, pattern scaling, temporary creases, minor dimensional variations and normal shedding are not considered manufacturing defects.

Refund Processing

Returned products will be inspected after they are received at the authorized return location. 

If the return meets the requirements of this policy, the refund will be issued to the original form of payment, less any applicable return shipping, original shipping or other authorized charges. 

Please allow approximately three to seven business days after the return has been received and approved for RiteRug Flooring to issue the refund. Your financial institution may require additional time to post the credit to your account.

Refused and Undeliverable Shipments

Customers should not refuse delivery without first contacting RiteRug Flooring unless a shipment has obvious, substantial damage. 

Unauthorized refused deliveries, unsuccessful delivery attempts, incorrect addresses and orders returned as undeliverable may be treated as customer-requested returns. 

Applicable outbound shipping, return shipping, redelivery, storage and carrier charges may be deducted from the refund.

Damaged, Defective or Incorrect Products

Inspect your order promptly after delivery. Damage, defects, shortages or incorrect products must be reported to RiteRug Flooring within five business days of delivery. 

Email websiteorders@riterug.com and include: 

• Your order number. 
• A description of the issue. 
• Photographs showing the full product. 
• Close-up photographs of the damage, defect or incorrect product. 
• Photographs of the packaging and shipping label. 
• A photograph of the manufacturer’s or product label, when available. 
• For freight deliveries, a copy of the delivery receipt showing any visible damage or shortage. 

For freight deliveries, inspect the shipment before signing the delivery receipt. Any visible damage or shortage should be noted on the carrier’s delivery receipt. 

Keep the product and all original packaging while the claim is being reviewed. Do not discard, use, clean or return the product unless instructed to do so. 

If the claim is approved, RiteRug Flooring will provide instructions for a replacement, return or refund. RiteRug Flooring will provide a prepaid return shipping label or otherwise pay the approved return shipping cost for a product confirmed to be damaged, defective or shipped incorrectly. 

Failure to report damage, defects, shortages or incorrect products within five business days may affect RiteRug Flooring’s ability to provide a replacement or refund. For questions regarding online shipping, delivery, returns or damage claims, contact websiteorders@riterug.com.