Return Policy for Website Purchases:
- All returns of material purchased on the riterug.com website require pre-approval.
- Email firstname.lastname@example.org with your order number to request a Return Authorization and Return Shipping Label.
- Returns must be requested within 30 days of delivery.
- There is a 4 carton minimum on flooring returns. Smaller quantities should be kept for future repairs.
- Returned product must be in "like new" condition and factory sealed.
- Actual freight charges, both inbound and outbound, will be deducted from any refunds.
- Free shipping and discounted shipping charges will be deducted at the actual shipping cost.
- Refunds will be issued to the original payment method.