RiteRug Flooring Dayton OH North

Pleasant experience with the process from start to finish.

Great customer service from the showroom to installation!!!

It is always pleasant to work with the men at The Poe Ave office. Ever installer I have also had, has done a great job, quick and efficient. Thanks to all the staff and crews! Pat

Everything was great The workers were very professional and did an outstanding job!!! Can't wait to get the living room 2!

The only reason they are getting a 4 star is because of Chuck Thomas and the installation crew! We had a flood inside of our home. Our neighbors hired Rite Rug for their flooring. The initial salesman that we encountered was Chuck Thomas, and he was extremely informative. The neighbors recommended a different salesman, and he showed up in the middle of our conversation and took over. We actually ended up going with the recommendation that Chuck had. We worked with the other salesman for pricing and installation. We special ordered our flooring and knew it would be a couple weeks. I called one week in advance and scheduled for install and was told it would be OK. The day of installation nobody showed up and there was no phone calls. I called the salesman who told me my phone was not accepting phone calls. Said our flooring was not in stock yet and he would call me back with an install date, which never happened. Then blocked my phone number or stopped responding to my two additional text messages that I sent. We went into Rite Rug due to no response and no call back from the salesman, and encountered Chuck Thomas again, who actually took the time to sit down with us, look at our account, and see what the holdup was. He informed us that we were, in fact, already scheduled for install (which we were not informed of by the previous salesman), he reviewed our entire account, submitted our credit that was due to our account due to a difference in square footage coverage, that also was not addressed by the previous salesman. He reviewed the install supplies and added some things that were missing. He then printed everything out for us along with writing down the install date and his initials. The installation crew were absolutely amazing. The floors are beautiful. We highly recommend Rite Rug but even more so we highly, highly recommend Chuck Thomas.

The only reason they are getting a 4 star is because of Chuck Thomas and the installation crew! We had a flood inside of our home. Our neighbors hired Rite Rug for their flooring. The initial salesman that we encountered was Chuck Thomas, and he was extremely informative. The neighbors recommended a different salesman, and he showed up in the middle of our conversation and took over. We actually ended up going with the recommendation that Chuck had. We worked with the other salesman for pricing and installation. We special ordered our flooring and knew it would be a couple weeks. I called one week in advance and scheduled for install and was told it would be OK. The day of installation nobody showed up and there was no phone calls. I called the salesman who told me my phone was not accepting phone calls. Said our flooring was not in stock yet and he would call me back with an install date, which never happened. Then blocked my phone number or stopped responding to my two additional text messages that I sent. We went into Rite Rug due to no response and no call back from the salesman, and encountered Chuck Thomas again, who actually took the time to sit down with us, look at our account, and see what the holdup was. He informed us that we were, in fact, already scheduled for install (which we were not informed of by the previous salesman), he reviewed our entire account, submitted our credit that was due to our account due to a difference in square footage coverage, that also was not addressed by the previous salesman. He reviewed the install supplies and added some things that were missing. He then printed everything out for us along with writing down the install date and his initials. The installation crew were absolutely amazing. The floors are beautiful. We highly recommend Rite Rug but even more so we highly, highly recommend Chuck Thomas.

Will did a great job. helping me decide on what materials to use. There was just a couple hiccups in installation, but overall the installation of both carpet and flooring turned out great I’m very pleased.

Great selection, knowabagle staff, and a price I could live with!

Installation of carpets was well done, and the price I paid for the quality of carpet I received was satisfactory. It took far too long to get the carpet installed though - several weeks of waiting. Communication was poor; the salesman was often difficult to reach, and sometimes just ignored me completely. I had to call his manager at least twice just to get my messages answered and calls returned. It was more of a hassle than it needed to be, but I was happy with the new carpets when the job was done.

Wonderful experiences! Answered all questions no high pressure. Great choices.

The installation was great. Gentlemen were nice and very efficient. Communication about delivery could have been better.

From the in store purchase to install, it was great. We’ve bought from Robert at Rite Rug numerous time as we have rentals as well as our house. The installers were EXCELLENT! Very professional and it looks outstanding!! ⭐️⭐️⭐️⭐️⭐️

They did a great job and stayed until completion

The team at RiteRug transformed the house. It was great experience all the way around. Will and Chuck both were friendly and informative. Worked around my slight change in plans and you can not beat the price! The installers did an amazing job and made the place look fantastic.

First time using RiteRug Flooring. Our salesman Chuck was a pleasure to work with. Our installers were here on time, and had the old carpet tore out, the new installed in a very timely manner. The new carpet looks great! Will definitely go back there again!

Very quick and very professional. Ive had Rite rug install both carpet and vinyl planks over the years. Always good work!

My carpet job was top notch. Installer didn’t damage my freshly painted walls either!

Top notch installation and they didn’t bang up my freshly painted walls!

We can’t believe one guy pulled up and laid three rooms of carpet on the second floor by himself. He did a wonderful job!

Friendly service great prices.